Frequently Asked Questions
Do you accept new patients?
Yes — we are currently accepting a limited number of new patients. As we are intentionally keeping our panel small, Dr. Neelagaru is prioritizing building meaningful, long-term relationships .
I’ve seen Dr. Neelagaru at her previous clinic, but not at her new clinic. Can she still refill my medications or answer my questions?
Unfortunately, no. To receive care — including medication refills or answers to clinical questions — you must be an established patient at Dr. Neelagaru’s new clinic.
When she left her previous place of employment, both she and her former employer notified patients of her departure with at least 30 days' notice, as required by law. This allowed patients time to make arrangements for their ongoing healthcare needs.
If you need medications refilled, please contact a medical practice you currently belong to, or go to Urgent Care with your medication bottle. Additionally, most pharmacies can provide short supply of non-controlled medications (2-5 days) even without a refill. Please talk to your Pharmacist.
If you’re interested in joining her new practice, you’re welcome to reach out and learn more about becoming a patient.
What are your areas of expertise? Who do you treat?
Dr. A. Neelagaru treats adults only, with a special focus on those between the ages of 18 and 64. This age group is of particular interest to her, as she is passionate about helping patients improve their healthspan— not just their lifespan.
Her areas of focus include midlife care, menopause and andropause, diabetes mellitus type 2, hypothyroidism, sexual health concerns, bone health, and obesity treatment, among others.
While she may see older adults in select cases, her practice is primarily centered on the unique needs and goals of individuals in midlife.
To learn more, please visit the “Areas of Practice” tab.
Are you a concierge practice?
No, we are not a concierge practice. We accept most major insurance plans and do not charge additional membership fees at this time.
While appointment times are typically about 15 minutes— similar to many traditional healthcare settings — we intentionally keep our patient panel small. This allows us to offer more frequent availability and a higher level of continuity for our established patients.
Keep in mind that appointment times include review of records, x-rays, emails, and messages.
What insurance plans do you accept?
We accept most major commercial insurance plans, including Blue Cross Blue Shield, UnitedHealthcare, Presbyterian, Medicaid, and Medicare.
We are not in-network with Aetna, or Molina at this time.
To confirm coverage, we recommend calling your insurance provider directly and giving them the name of our clinic to verify your benefits. We will be unable to do this verification for you. When calling, use the practice name, which is “Nitovo Healthcare”.
How can I request my records to be sent to you?
The easiest and fastest way is to log into your previous healthcare organization’s portal (e.g., MyChart or other systems), download your records, and either:
Print them and bring them to your appointment, or
Save them as a file and email them to us (primarcare@nitovo.com) as a pdf.
Labs like Quest and Tricore also have their own patient portals that allow you to access your lab results directly.
Please note: we do not have dedicated staff available to call and request records on your behalf. Dr. Neelagaru and her assistant prioritize time with patients in the exam room. If this is difficult for you, see if you can enlist a family member or trusted friend to help.
What does micropractice mean?
A micropractice is a small, intentionally designed clinic run by a solo physician — in this case, Dr. Neelagaru herself. There’s no large staff or call center, and she manages most aspects of the practice herself, from patient care to communication.
Because of this, there are some natural limitations. When you call, it’s likely that the phone won’t be answered live — especially if she is with a patient or outside clinic hours. We kindly ask that you're comfortable leaving a detailed voicemail. If she not available, you will be directed to visit an urgent care.
Dr. Neelagaru balancing her availability with the commitment to being fully present during visits, and living a sustainable life, carrying for her small child, family, and an elderly Mom.
Do you have a patient portal?
Not at this time.
After over a decade of experience in healthcare, Dr A. Neelagaru has come to understand that patient portals were largely created to fill the gap when access to a clinician is limited. But in many cases, they contribute to fragmented care, mistakes and physician burnout.
In this clinic, because we intentionally keep the panel small, you’re much more likely to get a timely official appointment — whether in person or via telehealth — when something comes up. That allows for more complete and thoughtful care.
Please keep in mind: in healthcare, there’s really no such thing as a “quick question.” Even small concerns require a review of your problem list, medications, and other data. You deserve a full response in the right setting.
If having constant portal access is a must-have for you, you may be happier at a more traditional clinic with a larger support team.
Why can’t I message medical questions in between appointments?
This is simple. It can lead to bad care, and it’s not how Dr. Anastasiia Neelagaru wants to practice.